Anyone who has had to take a trip to the hospital, maybe to visit a sick friend or meet a new niece or nephew, knows trying to navigate a large, complex medical campus can quickly become overwhelming. Between locked staff-only areas, hallway after hallway that look exactly the same, and myriad entrances and parking garages, your hospital trip can become a frustrating experience.
University Health System, located in San Antonio, Texas, has partnered with Gozio Health to remedy this situation by creating a mobile wayfinding platform for its campus. Gozio used a robot, cleverly named Magellan, to roam the hospital to capture data and create detailed maps of the building spaces and campus.
As soon as visitors step out of their car in the parking garage, the University Health System mobile wayfinding platform provides turn-by-turn, Blue Dot navigation through the entire campus.
Innovations in healthcare wayfinding
The tool allows patients, visitors, and hospital staff to use their smartphone to efficiently navigate to any location on campus, from the maternity ward to the emergency room, to a specific doctor’s office, even the nearest vending machine. It also helps users avoid any “Seinfeld”-esque “lost in the garage” issues; the tool marks the individual spot where the user parked.
Gozio's robot, Magellan.
In addition to wayfinding functions, the app gives patients and visitors immediate access to physician directories, electronic medical records, and the ability to view hospital amenities, an important feature according to Joshua Titus, CEO and Founder of Gozio Health.
“For hospitals to remain competitive, they must provide patients with a digital platform that features location-based services, appointment scheduling, and access to their patient portal from their smartphone,” said Titus.
Based on statistics from Gozio, 85% of users that install the wayfinding app to navigate to a destination within a hospital will return to the app to use the other features such as for scheduling appointments and viewing their medical records.
The University Health System mobile wayfinding platform also includes access to 28 satellite clinics and urgent care centers, covering more than three million square feet of navigation.
Related Stories
| Apr 3, 2012
Suffolk completes phase one of Baystate Medical Center expansion
Construction management firm awarded emergency department project for successful build of $296 million MassMutual Wing and Davis Family Heart and Vascular Center.
| Mar 28, 2012
Holden Cancer Center opens at University of Iowa Hospitals and Clinics
The new cancer clinic provides a significant increase in patient space from the prior facility, which was located in an adjacent building.
| Mar 28, 2012
Tsoi/Kobis & Associates developing master plan for UT Southwestern Medical Center
Firm will spearhead strategies for transforming existing in-patient hospital into state-of-the-art ambulatory care facility.
| Mar 26, 2012
Jones Lang LaSalle completes construction of $536M Parkview Regional Medical Center
Hospital ushers in new era of local access to advanced medical treatments in Northeast Indiana.
| Mar 21, 2012
Iowa’s Mercy Medical Center’s new Emergency Department constructed using Lean design
New Emergency Department features a "racetrack" design with a central nurses' station encircled by 19 private patient examination rooms and 2 trauma treatment rooms.
| Mar 19, 2012
HKS Selected for Baylor Medical Center at Waxahachie
Baylor Medical Center at Waxahachiewill incorporate advanced technology including telemedicine, digital imaging, remote patient monitoring, electronic medical records and computer patient records.
| Mar 14, 2012
Tsoi/Kobus and Centerbrook to design Jackson Laboratory facility in Farmington, Conn.
Building will house research into personalized, gene-based cancer screening and treatment.
| Mar 6, 2012
Country’s first Green House home for veterans completed
Residences at VA Danville to provide community-centered housing for military veterans.
| Mar 1, 2012
7 keys to ‘Highest value, lowest cost’ for healthcare construction
The healthcare design and construction picture has been muddied by uncertainty over the new healthcare law. Hospital systems are in a bind, not knowing what levels of reimbursement to expect. Building Teams serving this sector will have to work even harder to meet growing client demands.
