The intensifying race to find and keep talent in an increasingly competitive digital business environment have enabled employees to reshape the workplace in their image, including access to a flexible work environment and schedule, overall health and well-being programs, childcare, meal services, and sustainability initiatives.
And the latest data show that employers now see that these investments are critical to their workers’ business performances.
These are among the findings from new “future of work” research, conducted by JLL and Harvard Business Review, which previewed at the World Economic Forum in Davos, Switzerland, last January.
A poll of 342 executives found that 83% agree that an attractive and flexible work environment is essential to attract and retain the talent they need to innovate and deliver business value in a competitive digital business environment and tight labor market.
More than half of the organizations these executives represent (57%) rate “human experience” as a top priority. “When we talk about human experience in the workplace, it’s really a recognition that, first and foremost employees are human beings with full lives beyond work that encompass friends, families, and varied interests, passions, and commitments,” states the authors of this research report. “So human experience efforts focus on improving how fluidly workers can integrate all of these pieces of the puzzle.”
This thinking is in line with a recent story in the New York Times that examined how wellness initiatives were ramping up in workplaces across the country. Corporate Wellness Magazine’s website also recently ran an article about how offices are merging tech and design for workplace wellness.
Over the past two years, almost one-third (32%) of JLL/Harvard survey respondents adjusted workplace design as a means to enhance the employee’s experience on the job. Another 31% adjusted workplace policies to accommodate flexible work schedules and working remotely.
And 53% of organizations plan to invest in human experience over the next two years. In that effort, more organizations are seeking their employees’ feedback and changes regarding workplace changes.
Already, more than half (53%) of respondents provide workers with the digital technology they need to work remotely or on a flexible schedule. And more than two-fifths of respondents have been customizing tis technology to employee preferences, by providing options to accommodate different people’s work styles and preferences.
A strong majority of respondents also place as a top priority the development of programs to support their employees’ health and well-being. For example, 35% of organizations are providing workplace amenities such as childcare and meal services, and 24% of organizations offer onsite recreation equipment.
Employee demand is also driving sustainability initiatives, say 55% of the organizations polled.
These efforts often result in more effective recruitment and retention. Because of their human experience initiatives, 36% of organizations report greater success retaining talent, 44% report improved employee morale, and 34% report improved productivity.
The research also found that:
•43% of organizations provide an appealing physical environment that fosters professional collaboration.
•42% offer new health and wellness benefits at little or no cost to employees.
•44% providing employees with opportunities, such as volunteer programs, to make meaningful social contributions unrelated to work.
The benefits from human experience initiatives include:
•greater brand image and recognition (29% of organizations polled).
•greater innovation (28%).
•greater visibility in the market and community (28%).
•greater customer satisfaction (27%).
•better relationships with suppliers and partners (21%).
•greater profitability (17%).
Related Stories
Office Buildings | Dec 15, 2017
How environmental graphics can inspire culture and creativity in the workplace
Once you secure outstanding talent, how do you keep the creative juices flowing and help employees feel more connected to their company’s culture?
Office Buildings | Dec 14, 2017
San Francisco’s first WELL v1 Certified project has been completed
The space emphasizes WELL’s vital concepts of air, water, nourishment, light, fitness, comfort, and mind within the workplace.
Mixed-Use | Dec 12, 2017
A new live/work neighborhood is about to get under way in Omaha, Neb.
Walkability and recreation will be key features of West Farm.
Office Buildings | Dec 1, 2017
Telecommunications company’s remodeled headquarters makes use of its unique H shape
lauckgroup designed the new headquarters space.
Office Buildings | Nov 6, 2017
Battle for 50K: Amazon HQ2 pushes cities to rethink urban development
In using an open RFP process with a tight timeline, Amazon created a frenzied, almost hackathon-like atmosphere that it hoped would spark next-level creativity when it comes to urban redevelopment.
Adaptive Reuse | Oct 23, 2017
A tableware storage space is reset to accommodate an investment firm’s headquarters in Raleigh, N.C.
This adaptive reuse establishes more direct visual and physical connections to a growing city.
Office Buildings | Oct 20, 2017
Hybridization of the co-working experience
Exploring potential innovations for the co-working industry.
Giants 400 | Oct 19, 2017
Race for talent drives office designs
Is the shift toward attracting younger workers too much or not enough?
Giants 400 | Oct 18, 2017
Top 105 office construction firms
Turner Construction Co., Structure Tone, and Holder Construction top BD+C’s ranking of the nation’s largest office sector contractors and construction management firms, as reported in the 2017 Giants 300 Report.
Giants 400 | Oct 17, 2017
Top 60 office engineering firms
AECOM, WSP, and Thornton Tomasetti top BD+C’s ranking of the nation’s largest office sector engineering and EA firms, as reported in the 2017 Giants 300 Report.