For years, AEC firms and their developer clients have worked under the assumption that a good workplace is effective when it fosters working alone, with others in-person and virtually, learning, and socializing.
These factors are foundational as workplace performance indicators. “But having a good workplace is no longer enough,” states The Gensler Research Institute in its Global Workplace Report 2024, which is based on over 16,000 employee responses to a survey conducted in 15 countries and with 10 client industries. (The survey, conducted from October 2023 to January 2024, did not include fulltime remote workers.)
The report contends that employees are seeking different experiences that go beyond functional and effective office spaces, and now include feeling that the space is beautiful, welcoming, and inspires thinking. Within the office, spaces with the greatest impact on performance are innovation hubs, cafés, outdoor areas, and “focus” rooms. Beyond the building itself, exceptional workplaces leverage their surrounding neighborhoods’ amenities and services.
Gensler’s research shows, however, that many workplaces across industries and countries lag in the quality of their workplace experiences.
![](/sites/default/files/inline-images/Gensler%20-%20%20working%20alone%20and%20together.png)
High-performing employees have more workplace choices
Gensler’s latest study highlights the shift, in gauging an office’s effectiveness, from real estate occupancy to people-centric performance measures, to assess the design impact on how employees work and feel in the workplace, individually, in teams, and as part of a company.
![](/sites/default/files/inline-images/Screenshot%202024-05-16%20at%2010.14.54%20AM.png)
The report defines workplace performance as an average of two composite scores that measure how space supports work and how employees feel about that space. Effectiveness measures factors such as function, layout, and so forth; experience measures factors such as beauty and inspirational feelings.
Global office workers spend half of their typical workweeks in the workplace, 20% of their time at home, and 29% in other locations that might include coworking space. Pre-pandemic, this average was closer to 70% of time in the office. “Now, more than ever, the workplace needs to respond to a wider offering of spaces and experiences,” states the report, adding that employees across the world have unique and individual needs within the office.
The report looks closer at how top performing employees are experiencing their workplaces. The report scores the most-engaged individuals on factors such as how energized and happy they feel while working. Employees with the highest engagement score differ from other workers in the amount of time they spend working alone, learning, and socializing. (The report finds that these employees spend just 36% of their time working alone, versus 44% among the least-engaged employees.)
![](/sites/default/files/inline-images/Gensler%20-%20reasons%20for%20coming%20to%20office.png)
Nearly all top performers—96%––also say they have control over how they manage their time, versus half of those working in low-performing offices. Gensler emphasizes that “exceptional” workplaces offer their employees choices about where they work within the office. High-performing workplaces offer greater access to spaces for critical work activities, and overall have more work settings to choose from. This empowers the employees to work at the most effective spaces for their tasks.
It's not all about work, either. More than 90% of employees in high-performing workplaces says the office allows them to occasionally unplug from technology. And these workers also tend to use the office more for socializing and having fun.
Amenities add to workplace’s cache
Two-thirds of the workers surveyed describe their company’s office building as “one of the premium, higher-quality” commercial buildings in their areas. Gensler contends that building quality has a direct relationship to workplace quality: high-performing workplaces are twice as likely to be inside high-quality office buildings. These buildings, as often as not, are located in neighborhoods that offer diverse amenities, services, and alternate workspaces. High-performing workplaces, estimates Gensler, have access to 2.6-times as many amenity spaces on-site and 1.6-times as many amenities and services in the neighborhood. “Access to amenities and services appears to make a particular difference,” Gensler states about such “ecosystems” of spaces and experiences.
![](/sites/default/files/inline-images/Gensler%20-%20workplace%20experience_0.png)
However, the report also finds that less than one-third of workplaces globally has been redesigned in the last three year, making these workplaces less likely to be able to meet the expectations of young people entering the workforce. “There’s a pressing need for organizations to intentionally rethink office spaces to boost company culture and drive business growth,” says Gensler.
Janet Pogue McLaurin, Gensler’s Global Director of Workplace Research, observes that a great workplace “must not only be a tool to get work done effectively but be intentionally designed for human emotion,” creating experiences that support new ways to work in and outside of the office.
Related Stories
| Oct 21, 2013
University of Queensland’s net-zero building features biomimicry-based design
University of Queensland’s Global Change Institute (GCI) building in Australia showcases on-site solar energy sources, biomimicry-based design features, and the first structural use of low-carbon concrete in the country.
| Oct 18, 2013
Meet the winners of BD+C's $5,000 Vision U40 Competition
Fifteen teams competed last week in the first annual Vision U40 Competition at BD+C's Under 40 Leadership Summit in San Francisco. Here are the five winning teams, including the $3,000 grand prize honorees.
| Oct 18, 2013
Researchers discover tension-fusing properties of metal
When a group of MIT researchers recently discovered that stress can cause metal alloy to fuse rather than break apart, they assumed it must be a mistake. It wasn't. The surprising finding could lead to self-healing materials that repair early damage before it has a chance to spread.
| Oct 18, 2013
Sustainability expert: Smart building technology can have quick payback
Smart building technology investments typically pay for themselves within one or two years by delivering energy savings and maintenance efficiencies.
| Oct 14, 2013
How to leverage workplaces to attract and retain top talent
Just about every conversation I have related to employee attraction and retention tends to turn into an HR sounding discussion about office protocols, incentives, and perks. But as a workplace strategist, I need to help my clients make more tangible links between their physical workplace and how it can be leveraged to attract and retain top talent. Here are some ideas.
| Oct 10, 2013
Carnegie Mellon study looks at impact of dashboards on energy consumption
A recent study by Carnegie Mellon took a look at the impact of providing feedback in an energy dashboard form to workers and studying how it impacted overall energy consumption.
| Oct 9, 2013
SOM gets second crack at iconic modernist structure in New York
More than 50 years after SOM completed the Manufacturers Hanover Trust building, the firm is asked to restore and modernize the space.
| Oct 7, 2013
Nation's first glass curtain wall exterior restored in San Francisco
The Hallidie Building's glass-and-steel skin is generally recognized as the forerunner of today’s curtain wall facilities.
| Oct 7, 2013
10 award-winning metal building projects
The FDNY Fireboat Firehouse in New York and the Cirrus Logic Building in Austin, Texas, are among nine projects named winners of the 2013 Chairman’s Award by the Metal Construction Association for outstanding design and construction.
| Oct 2, 2013
Corporate HQ in 10 months made possible with BIM coordination
An integrated Building Team uses BIM/VDC to convert a 1940s-era industrial building into a flashy new headquarters for Hillshire Brands in a matter of months.