For years, AEC firms and their developer clients have worked under the assumption that a good workplace is effective when it fosters working alone, with others in-person and virtually, learning, and socializing.
These factors are foundational as workplace performance indicators. “But having a good workplace is no longer enough,” states The Gensler Research Institute in its Global Workplace Report 2024, which is based on over 16,000 employee responses to a survey conducted in 15 countries and with 10 client industries. (The survey, conducted from October 2023 to January 2024, did not include fulltime remote workers.)
The report contends that employees are seeking different experiences that go beyond functional and effective office spaces, and now include feeling that the space is beautiful, welcoming, and inspires thinking. Within the office, spaces with the greatest impact on performance are innovation hubs, cafés, outdoor areas, and “focus” rooms. Beyond the building itself, exceptional workplaces leverage their surrounding neighborhoods’ amenities and services.
Gensler’s research shows, however, that many workplaces across industries and countries lag in the quality of their workplace experiences.
High-performing employees have more workplace choices
Gensler’s latest study highlights the shift, in gauging an office’s effectiveness, from real estate occupancy to people-centric performance measures, to assess the design impact on how employees work and feel in the workplace, individually, in teams, and as part of a company.
The report defines workplace performance as an average of two composite scores that measure how space supports work and how employees feel about that space. Effectiveness measures factors such as function, layout, and so forth; experience measures factors such as beauty and inspirational feelings.
Global office workers spend half of their typical workweeks in the workplace, 20% of their time at home, and 29% in other locations that might include coworking space. Pre-pandemic, this average was closer to 70% of time in the office. “Now, more than ever, the workplace needs to respond to a wider offering of spaces and experiences,” states the report, adding that employees across the world have unique and individual needs within the office.
The report looks closer at how top performing employees are experiencing their workplaces. The report scores the most-engaged individuals on factors such as how energized and happy they feel while working. Employees with the highest engagement score differ from other workers in the amount of time they spend working alone, learning, and socializing. (The report finds that these employees spend just 36% of their time working alone, versus 44% among the least-engaged employees.)
Nearly all top performers—96%––also say they have control over how they manage their time, versus half of those working in low-performing offices. Gensler emphasizes that “exceptional” workplaces offer their employees choices about where they work within the office. High-performing workplaces offer greater access to spaces for critical work activities, and overall have more work settings to choose from. This empowers the employees to work at the most effective spaces for their tasks.
It's not all about work, either. More than 90% of employees in high-performing workplaces says the office allows them to occasionally unplug from technology. And these workers also tend to use the office more for socializing and having fun.
Amenities add to workplace’s cache
Two-thirds of the workers surveyed describe their company’s office building as “one of the premium, higher-quality” commercial buildings in their areas. Gensler contends that building quality has a direct relationship to workplace quality: high-performing workplaces are twice as likely to be inside high-quality office buildings. These buildings, as often as not, are located in neighborhoods that offer diverse amenities, services, and alternate workspaces. High-performing workplaces, estimates Gensler, have access to 2.6-times as many amenity spaces on-site and 1.6-times as many amenities and services in the neighborhood. “Access to amenities and services appears to make a particular difference,” Gensler states about such “ecosystems” of spaces and experiences.
However, the report also finds that less than one-third of workplaces globally has been redesigned in the last three year, making these workplaces less likely to be able to meet the expectations of young people entering the workforce. “There’s a pressing need for organizations to intentionally rethink office spaces to boost company culture and drive business growth,” says Gensler.
Janet Pogue McLaurin, Gensler’s Global Director of Workplace Research, observes that a great workplace “must not only be a tool to get work done effectively but be intentionally designed for human emotion,” creating experiences that support new ways to work in and outside of the office.
Related Stories
Giants 400 | Aug 8, 2019
Top 100 Office Sector Engineering Firms for 2019
Jacobs, Burns & McDonnell, WSP, Thornton Tomasetti, and Arup head the rankings of the nation's largest office sector engineering and engineering architecture (EA) firms, as reported in Building Design+Construction's 2019 Giants 300 Report.
Giants 400 | Aug 8, 2019
Top 200 Office Sector Architecture Firms for 2019
Gensler, AECOM, Perkins+Will, Stantec, and HOK top the rankings of the nation's largest office sector architecture and architecture engineering (AE) firms, as reported in Building Design+Construction's 2019 Giants 300 Report.
Giants 400 | Aug 8, 2019
2019 Office Giants Report: Demand for exceptional workplaces will keep the office construction market strong
Office space consolidation and workplace upgrades will keep project teams busy, according to BD+C's 2019 Giants 300 Report.
Office Buildings | Jul 12, 2019
How Millennials, Gen Z, and technology are changing workplace design
In the workplace, the only constant is change.
Office Buildings | Jul 11, 2019
Designing successful workplaces for an unknown future
The traditional model of signing long-term leases, committing extensive capital to an inflexible solution, and then calling it a day is no longer viable.
Office Buildings | Jul 5, 2019
This will become the tallest shipping container building in the world
Patalab is designing the building.
Design Innovation Report | Jun 25, 2019
2019 Design Innovation Report: Super labs, dream cabins, office boardwalks, façades as art
9 projects that push the limits of architectural design, space planning, and material innovation.
Office Buildings | May 29, 2019
Smart buildings can optimize wellness
Employees want wellness initiatives built into their work experience, especially when they’re in spaces that can leave them feeling stiff, stressed, and sick.
Office Buildings | May 29, 2019
HQ2 in cue: Amazon’s Arlington, Va., headquarters has energy-efficient design
With more than two million sf of LEED-certified office space planned, Amazon's new designs for its second headquarters in Arlington, VA, also will have green space, a one-acre park, and bicycle and public transportation access.
Sustainability | May 28, 2019
Carrier’s world headquarters in Florida goes green
The structure is the first commercial building in Florida to achieve LEED Platinum v4 Certification.