Anyone who has had to take a trip to the hospital, maybe to visit a sick friend or meet a new niece or nephew, knows trying to navigate a large, complex medical campus can quickly become overwhelming. Between locked staff-only areas, hallway after hallway that look exactly the same, and myriad entrances and parking garages, your hospital trip can become a frustrating experience.
University Health System, located in San Antonio, Texas, has partnered with Gozio Health to remedy this situation by creating a mobile wayfinding platform for its campus. Gozio used a robot, cleverly named Magellan, to roam the hospital to capture data and create detailed maps of the building spaces and campus.
As soon as visitors step out of their car in the parking garage, the University Health System mobile wayfinding platform provides turn-by-turn, Blue Dot navigation through the entire campus.
Â
Innovations in healthcare wayfinding
The tool allows patients, visitors, and hospital staff to use their smartphone to efficiently navigate to any location on campus, from the maternity ward to the emergency room, to a specific doctor’s office, even the nearest vending machine. It also helps users avoid any “Seinfeld”-esque “lost in the garage” issues; the tool marks the individual spot where the user parked.
Â
Gozio's robot, Magellan.
Â
In addition to wayfinding functions, the app gives patients and visitors immediate access to physician directories, electronic medical records, and the ability to view hospital amenities, an important feature according to Joshua Titus, CEO and Founder of Gozio Health.
“For hospitals to remain competitive, they must provide patients with a digital platform that features location-based services, appointment scheduling, and access to their patient portal from their smartphone,” said Titus.
Based on statistics from Gozio, 85% of users that install the wayfinding app to navigate to a destination within a hospital will return to the app to use the other features such as for scheduling appointments and viewing their medical records.
The University Health System mobile wayfinding platform also includes access to 28 satellite clinics and urgent care centers, covering more than three million square feet of navigation.
Related Stories
Healthcare Facilities | Apr 24, 2017
Treating the whole person: Designing modern mental health facilities
Mental health issues no longer carry the stigma that they once did. Awareness campaigns and new research have helped bring our understanding of the brain—and how to design for its heath—into the 21st century.
Sponsored | Glass and Glazing | Apr 14, 2017
Azuria glass from Vitro provides hospital with the desired pop of color
Located in Wilmington, Delaware, Nemours/duPont hospital has undergone a series of expansions since it was founded in the 1940s.
Healthcare Facilities | Apr 14, 2017
Nature as therapy
A famed rehab center is reconfigured to make room for more outdoor gardens, parks, and open space.Â
Healthcare Facilities | Apr 13, 2017
Investors and developers are still avid for medical office buildings
A new CBRE survey finds that equity set aside for purchases continues to outshoot the availability of in-demand supply.Â
Healthcare Facilities | Apr 13, 2017
The rise of human performance facilities
A new medical facility in Chicago focuses on sustaining its customers’ human performance.
Healthcare Facilities | Apr 11, 2017
Today’s community centers offer glimpses of the healthy living centers of tomorrow
Creating healthier populations through local community health centers.
Healthcare Facilities | Apr 2, 2017
Comfort and durability were central to the design and expansion of a homeless clinic in Houston
For this adaptive reuse of an old union hall, the Building Team made the best of tight quarters.Â
Healthcare Facilities | Mar 31, 2017
The cost of activating a new facility
Understanding the costs specifically related to activation is one of the keys to successfully occupying the new space you’ve worked so hard to create.
Sponsored | Healthcare Facilities | Mar 29, 2017
Using Better Light for Better Healthcare
Proper lighting can improve staff productivity, patient healing, and the use of space in healthcare facilities
Healthcare Facilities | Mar 29, 2017
Obamacare to Republicare: Making sense of the chaos in healthcare
With a long road of political and financial uncertainty ahead for the healthcare sector, what does this mean for the nonresidential construction industry’s third-largest sector?