Anyone who has had to take a trip to the hospital, maybe to visit a sick friend or meet a new niece or nephew, knows trying to navigate a large, complex medical campus can quickly become overwhelming. Between locked staff-only areas, hallway after hallway that look exactly the same, and myriad entrances and parking garages, your hospital trip can become a frustrating experience.
University Health System, located in San Antonio, Texas, has partnered with Gozio Health to remedy this situation by creating a mobile wayfinding platform for its campus. Gozio used a robot, cleverly named Magellan, to roam the hospital to capture data and create detailed maps of the building spaces and campus.
As soon as visitors step out of their car in the parking garage, the University Health System mobile wayfinding platform provides turn-by-turn, Blue Dot navigation through the entire campus.
Innovations in healthcare wayfinding
The tool allows patients, visitors, and hospital staff to use their smartphone to efficiently navigate to any location on campus, from the maternity ward to the emergency room, to a specific doctor’s office, even the nearest vending machine. It also helps users avoid any “Seinfeld”-esque “lost in the garage” issues; the tool marks the individual spot where the user parked.
Gozio's robot, Magellan.
In addition to wayfinding functions, the app gives patients and visitors immediate access to physician directories, electronic medical records, and the ability to view hospital amenities, an important feature according to Joshua Titus, CEO and Founder of Gozio Health.
“For hospitals to remain competitive, they must provide patients with a digital platform that features location-based services, appointment scheduling, and access to their patient portal from their smartphone,” said Titus.
Based on statistics from Gozio, 85% of users that install the wayfinding app to navigate to a destination within a hospital will return to the app to use the other features such as for scheduling appointments and viewing their medical records.
The University Health System mobile wayfinding platform also includes access to 28 satellite clinics and urgent care centers, covering more than three million square feet of navigation.
Related Stories
Healthcare Facilities | Dec 16, 2021
Leo A Daly designs mental health clinic for veterans in Tampa
The new facility will consolidate all mental health services the VA offers into one clinic.
Healthcare Facilities | Dec 15, 2021
COVID-19 has altered the speed and design of healthcare projects, perhaps irrevocably
Healthcare clients want their projects up and running quicker, a task made more complicated by the shortage of skilled labor in many markets.
Healthcare Facilities | Dec 15, 2021
MEP design considerations for rural hospitals
Rural hospitals present unique opportunities and challenges for healthcare facility operators. Oftentimes, the infrastructure and building systems have not been updated for years and require significant improvements in order to meet today’s modern medical demands. Additionally, as these smaller, more remote hospitals are acquired by larger regional and national healthcare systems, the first step by new ownership is often to update and rehabilitate the building. But how can this be done thoughtfully, economically, and efficiently in ways that allow the engineering and facility staff to adapt to the changes? And how can the updates accurately reflect the specific needs of rural communities and the afflictions with which these areas most commonly face?
Healthcare Facilities | Dec 7, 2021
Wheeler Kearns Architects completes Howard Brown Health’s Broadway Youth Center in Chicago
The new facility will provide medical and social service programs to LGBTQI+ youth.
Healthcare Facilities | Nov 23, 2021
Why vertical hospitals might be the next frontier in healthcare design
In this article, we’ll explore the opportunities and challenges of high-rise hospital design, as well as the main ideas and themes we considered when designing the new medical facility for the heart of London.
Healthcare Facilities | Nov 12, 2021
Centro Hospitalario Serena Del Mar is Safdie Architects’ first project in Latin America
The hospital project is characterized by its connectivity to nature.
Healthcare Facilities | Nov 2, 2021
Key design considerations for designing the smart patient room
The complete patient experience encompasses the journey to the hospital, the care experience, and the trip back home. All these touchpoints come with an expectation.
Cladding and Facade Systems | Oct 26, 2021
14 projects recognized by DOE for high-performance building envelope design
The inaugural class of DOE’s Better Buildings Building Envelope Campaign includes a medical office building that uses hybrid vacuum-insulated glass and a net-zero concrete-and-timber community center.
Healthcare Facilities | Oct 22, 2021
The VA is updating what once was the main hospital on a Florida medical campus
The renovated Building One will provide outpatient services.
Healthcare Facilities | Oct 21, 2021
UW Medical Center starts construction on Behavioral Health Teaching Facility
Will add much-needed patient bed capacity for Seattle.
