Nearly half of construction managers still capture critical jobsite quality data manually. One-third still use paper and pen to track data.
These are some of the key findings from a survey of more than 500 executives and managers in the construction and engineering fields. The survey, conducted in February by TrackVia, an operational workflow platform, exposes a jobsite management environment that, for many companies, is antiquated and potentially prone to more errors.
Three quarters of the executives and managers polled said that ensuring a high quality of work is the most important part of their jobs. But the process by which they strive to achieve that quality is often time-consuming and redundant.
Managers concede that collecting data manually presents three challenges:
•Inadequate levels of details attached to work and change orders
•Incomplete work quality observation data
•Incomplete information to substantiate claims
Yet, the survey found that a large portion of change- and work-order initiation is manual, with more than 80% of managers reporting email as their primary means of communication, followed by meetings and calls via radio or cell phone. This contributes to why 65% of managers surveyed also said that work orders or changes get missed some to all of the time, lengthening a project’s time-to-completion.
Nearly two-thirds of the managers polled said the availability of information, like change orders, was the hardest to capture accurately. Part of the problem seems to be that jobsite data often gets funneled through multiple sieves.
Half of managers said their data must go through five different steps to get the information into a software or database system, and half of executives said their data goes through the same number of steps before it can be used by team members for reporting and analytics.
Three quarters of executives are using multiple systems to house project and site data. Eighty-eight percent of execs who use four or more data systems spend at least 1,300 hours per year trying to assemble data into usable reports.
Consequently, 61% of executives polled said they are making decisions using old data. “Manual processes inhibit executives and managers from making timely decisions and from staying ahead of potential issues before they become big issues,” the survey’s authors state. “Executives are also challenged … [by] not having the information they need for compliance and audits.”
Incomplete and erroneous work orders and changes still plague jobsites where data are collected manually. Image: TrackVIa.
The majority of executives and managers agree that manual data collection increases the costs related to work quality and employee downtime.
Fifty-seven percent of executives reported costs related to inadequate or damaged supplies, materials, and equipment, while 58% of managers cited liquidated damages due to project delays.
Forty-five percent of managers acknowledged they could adequately substantiate claims only 51-80% of the time. Half of the executives could legally substantiate only 50-79% of claims with daily reports and other documentation.
TrackVia’a recommendations to change this deficient dynamic starts with the implementation of a streamlined, digitized data collection process, which more than half of the executives believe would alleviate several of the issues related to manual data entry.
The report noted that using dynamic mobile apps would enable firms to capture information from any device—online or offline. Job site teams could use standardized forms to enter data, scan barcodes, geotag locations, attach photos, and document weather conditions using any iOS or Android device.
Aggregating all data through a single system wouldn’t hurt, either. “Corporate offices need to simplify their processes for turning job site data into usable reports. By digitizing data acquisition on the job site and integrating it with other systems, firms get accurate, real-time visibility across their entire organizations. Firms can create custom dashboards and reports and publish those for executives and managers so everyone is on the same page.”
Related Stories
Giants 400 | Sep 17, 2015
CONVENTION CENTER SECTOR GIANTS: Gensler, AECOM, Turner top rankings of nation's largest convention/events sector AEC firms
BD+C's rankings of the nation's largest convention/events sector design and construction firms, as reported in the 2015 Giants 300 Report.
Giants 400 | Sep 17, 2015
AIRPORT SECTOR GIANTS: KPF, Hensel Phelps, Jacobs top rankings of nation's largest airport terminal sector AEC firms
BD+C's rankings of the nation's largest airport terminal sector design and construction firms, as reported in the 2015 Giants 300 Report.
Giants 400 | Sep 15, 2015
HOTEL SECTOR GIANTS: Gensler, AECOM, Turner among nation's largest hotel sector AEC firms
BD+C's rankings of the nation's largest hotel sector design and construction firms, as reported in the 2015 Giants 300 Report.
Contractors | Sep 14, 2015
Gilbane report: Nonres building on brink of ‘breakout’ spending year
Total construction spending is on pace to achieve double-digit growth in 2015, and a strong single-digit increase next year. But finding labor will be tough.
Giants 400 | Sep 10, 2015
INDUSTRIAL SECTOR GIANTS: Stantec, Turner, Jacobs among top industrial AEC firms
BD+C's rankings of the nation's largest industrial sector design and construction firms, as reported in the 2015 Giants 300 Report
Giants 400 | Sep 10, 2015
MILITARY SECTOR GIANTS: Clark Group, HDR, Fluor top rankings of nation's largest military sector AEC firms
BD+C's rankings of the nation's largest military sector design and construction firms, as reported in the 2015 Giants 300 Report
Contractors | Sep 9, 2015
ABC: Construction activity increases as backlog edges higher
The backlog indicator is up 1% to 8.5 months during the second quarter of 2015.
Giants 400 | Sep 8, 2015
RETAIL SECTOR GIANTS: Callison RTKL, PCL Construction, Jacobs among top retail sector AEC firms
BD+C's rankings of the nation's largest retail sector design and construction firms, as reported in the 2015 Giants 300 Report
BIM and Information Technology | Sep 7, 2015
The power of data: How AEC firms and owners are using analytics to transform design and construction
Case’s bldgs = data conference highlighted how collecting data about personal activities can inform design and extend the power of BIM/VDC.
Industrial Facilities | Sep 3, 2015
DATA CENTER SECTOR GIANTS: Fluor, Gensler, Holder Construction among top data center AEC firms
BD+C's rankings of the nation's largest data center sector design and construction firms, as reported in the 2015 Giants 300 Report