Sue Klawans has been named director of operational excellence and planning for Gilbane Building Co. A vice president with the company and long-time leader of client satisfaction initiatives, Klawans will assume a wide range of responsibilities with a direct focus on improving value to clients through a Lean approach including collaboration, efficiency and continuous improvement.
In her new role, Klawans will serve as a champion for business process and technical training efforts, help ensure a ‘one-company’ execution of planning efforts and other initiatives, oversee and support client satisfaction efforts, direct the customer service team for Gilbane’s online and mobile project management applications, and work closely with the Company’s internal peer groups to advance Lean operations. +
Related Stories
| Aug 8, 2012
Giants 300 Sports Facilities Report
BD+C's Giants 300 Top 25 AEC Firms in the Sports Facilities sector.
| Aug 8, 2012
Giants 300 Science & Technology Report
BD+C's Giants 300 Top 25 AEC Firms in the Science & Technology sector.
| Aug 7, 2012
Pioneering revival
Financial setbacks didn’t stop this Building Team from transforming the country’s first women’s medical school into a new home for college students.
| Aug 7, 2012
Shedding light on the arts
Renovating Pietro Belluschi’s Juilliard School opens the once-cloistered institution to its Upper West Side community.
| Aug 7, 2012
How to win more state and local government projects
With a huge building stock at their disposal, state and local governments can be attractive clients, especially in these difficult economic times.
| Aug 7, 2012
McCarthy tops out LEED Platinum-designed UCSD Health Sciences Biomedical Research Facility
New laboratory will enable UCSD to recruit and accommodate preeminent faculty.
| Aug 7, 2012
Pankow names Lum new CEO
Lum joined Pankow in 1980 in Hawaii and has held leadership roles in Pankow’s Honolulu and Northern California regional offices and was appointed president of the firm in 2009.
| Aug 7, 2012
Suffolk Construction builds new Boston Tea Party Ships & Museum
Construction management firm links history with the future by building museum using state-of-the-art virtual models and BIM technologies.
| Aug 7, 2012
Essex Builders to build church in Somerville, Mass.
The project’s design documents were prepared by Boston Bay Architects and reflect the church’s mission to serve the broader community as well as worship.
| Aug 6, 2012
Johnson Controls GWS appoints Genemaras as COO
Genemaras brings a wealth of experience in international business operations.