Marriott International’s new headquarters building in Bethesda, Md., sits adjacent to the 205,000-sf, $65.9 million Marriott International Headquarters Hotel, which opened last January. The hotel, with 244 rooms, welcomes its guests with a two-story lobby whose candle-shaped lights suspend from a ceiling that rises 34 feet. The lobby includes a grand staircase that doubles as seating.
Lobbies often form guests’ first impressions of hotels, and in recent years lobbies have evolved beyond places to check in and mark time to being showcases for the hotel’s brand of hospitality. “More and more, lobbies are designed to be social gathering places, useful for both personal work and leisure,” says Brandon Johnston, LEED AP, DBIA, Operations Manager for Hensel Phelps, the Marriott hotel’s core and shell GC. (Gensler was the AOR on this project.)
PCL Construction has seen “strong demand for lobby redesign, renovation, and makeovers,” says its Vice President of National Business Bob Hopfenberg. “Restaurants and bars are moving into public lobby space versus being tucked away in a remote location of the property.” Daniel Adache, Chairman of Adache Group Architects, observes that as more guests are “working nomads,” branded and independent hotels are expanding the lobby experience to include food and beverage, entertainment, and support technology. One of Adache’s recent design projects, the 14-story, 138-room Aloft Hotel Fort Lauderdale, includes a 5,000-sf second-floor lobby with a bar, outdoor terrace, and a breakfast establishment, called Re:fuel Aloft.
Scott Lyons, Commercial Core Market Leader for DPR Construction, adds that lobbies are set up to keep guests on premises longer and to help them differentiate their experience on the property by incorporating local art and materials, local smells and sounds, and live music.
Technology drives user experience in hotel designs
The prominence of lobbies accentuates a larger trend that’s finding hotels emphasizing personalized services and technology, and local authenticity. This trend is touching all parts of hotels: One of Layton Construction’s recent projects was a major renovation of the Ritz-Carlton in Kapalua, Hawaii, that upgraded the resort’s lobby and bar, converted a restaurant to a club lounge, and improved the property’s landscaping and pool, according to Will Summerhays, Layton’s Vice President.
Here’s a closer look at hotel trends, based on interviews with eight AEC firms contacted for this article:
1. The personal touch: Making guests feel special is the name of the game. Summerhays notes that brands such as AC Marriott have the guest’s name on the TV to welcome them when they enter the room. Marriott’s Element brand features filtered water in each guestroom, and areas for yoga training. Lyons of DPR Construction cites such in-room activities as exercise bikes and guided workouts on demand. And more hotels these days are pet friendly.
Hotels are striving to present their patrons with “Instagrammable” moments that might get posted (and thereby promote the hotel to a wider audience), say Hopfenberg of PCL and Emily Marshall, IIDA, NCIDQ, Principal and Interior Design Director with HBG Design. Marshall points specifically to the new Caption by Hyatt Beale Street Memphis, whose accommodations carry through the hotel’s energy with a “bold and irreverent design” that features a work-and-play seating area.
![Hotel design trends for 2022 Aloft Fort Lauderdale features a second floor lobby](/sites/default/files/inline-images/Hotel%20design%20trends%20for%202022%20%2AAloft_11%20-%20Photo_12%20-%20Photo_large.jpeg)
Scenic rooftop bars, innovative gyms, high-end restaurants, and wellness amenities are among the personal touches that more hotels are offering, says Scott Skidelsky, President of Balfour Beatty’s Southeast division.
2. In-room grandeur. “Guests are looking for enhancements everywhere,” observes Jeff Damron, AECOM’s Associate Vice President and Principal. That’s especially true of the rooms they stay in, in terms of décor, fixtures, finishes, and linens.
Experts agree that hotels in general have been upgrading their guestrooms’ bathrooms with better lighting, fixtures, and finishes. Some are installing heated floors, although that amenity is mostly confined to higher-end hotels. Hopfenberg notes that some hotels allow guests to control their rooms’ lighting, blinds, and HVAC via a smartphone app.
Johnston of Hensel Phelps says that boutique hotels in particular are using higher-end materials in their bathrooms, furniture, fixtures, and equipment. Johnston is also seeing less closet space, and more emphasis on outlets to plug in personal technology devices.
ALSO SEE: BD+C's 2022 Hotel Giants Rankings
• Top 115 Hotel Sector Architecture and AE Firms
• Top 70 Hotel and Resort Engineering and EA Firms
• Top 80 Hotel and Resort Contractors and CM Firms
3. Tech, and touchless interaction. AECOM’s Damron says his firm now gets requests from hotel clients to integrate smart technology as a way of enhancing the guest experience and improving the hotel’s operations. These requests, he says, include door lock sensors, temperature monitors, and occupancy sensors that are part of hotels’ energy management systems.
HBG Design’s Marshall notes that remote check-in has evolved to where guests can register online or through a kiosk in the hotel lobby or bar, and can select their room, floor, view, accessibility to amenities, and upgrades. “It is similar to electing your seat on an airplane,” she notes. Marshall elaborates that Caption by Hyatt also gives its guests access to their room keys in Apple Wallet.
Marshall also points to another recent project in Memphis, Hyatt Centric One Beale, with motion-detecting floor lighting designed into the beds.
Kurt W. Seeman, LEED AP, Operations Manager for Hensel Phelps in Colorado, has seen a shift in focus among hotels that are trying to future-proof their infrastructure by using a Gigabit Passive Optical Network (GPON) that gives operators the foundation needed for any “front of house” systems (such as reservations) that might become available down the road.
![Hotel design trends for 2022 *HBG Design - Caption Talk Shop.jpeg](/sites/default/files/inline-images/Hotel%20design%20trends%20for%202022%20%20%2AHBG%20Design%20-%20Caption%20Talk%20Shop.jpeg)
4. F+B pervades the property. It’s no secret that hotel operators see food and beverage (F+B) services as a money stream. Consequently, F+B, in various forms, is available in more areas of hotels. “Restaurants and bars have become the star amenity for many hotel properties,” says PCL’s Hopfenberg. “Hotels are turning spaces into boutique speakeasies, food halls, and bars, with rooftop bars more popular than ever.”
Balfour Beatty’s Skidelsky is seeing more hotels with high-end restaurants branded with named chefs. More broadly, DPR’s Lyons is seeing more niche cafés, coffee bars, artisanal Grab & Go markets, high-end dining, local-fare-inspired dining, and late-night venues within hotels.
At Caption by Hyatt, F+B is part of the design and brand message, says HBG Design’s Marshall. A multifunctional lounge space called Talk Shop encompasses the hotel’s entire first floor, and showcases all-day fare and regional favorites with locally sourced ingredients. Talk Shop includes an expansive patio and beer garden, with open fire pits.
Marshall adds that her firm is working with an international client to convert an underused breakfast space for flexible, all-day use.
Hotel designs reflect community history
5. Reflecting the community’s history. Authenticity has been a buzzword for hotels for quite a while, as operators position their properties as extensions of their communities. AECOM’s Damron makes the intriguing observation that this trend has its origins in timeshare ownership in hotels, “that is changing the landscape of how hotels will be managed in the future.”
Adache says that hotel design can offer insights into the culture and history of the surrounding market, and capture the ambience of the community. One such example is the HBG-designed Caption by Hyatt, whose building is integrated into the historic main building of Wm. C. Ellis & Sons Ironworks and Machine Shop, one of Memphis’s oldest and longest-running businesses.
![Hotel design trends for 2022 Savannah Hotel features luxury lighting and sleek finishes](/sites/default/files/inline-images/Hotel%20design%20trends%20for%202022%20%20%2AThompson_Savannah_Hotel_N32.jpeg)
Balfour Beatty recently completed Wave Hotel, a 17-story, 239-room building whose exterior, which resembles a moving wave, reinforces the infrastructure of the Lake Nona, Fla., development. Another recently completed Balfour Beatty project, the 193-key Thompson Savannah Hotel in Georgia, located adjacent to Historic Downtown Savannah along the banks of the Savannah River, is part of the 54-acre Eastern Wharf mixed-use development. The hotel includes 8,000 sf of meeting space and another 8,000 sf of outdoor space, a chef-driven restaurant, and rooftop terrace with stunning views of the river and downtown.
6. Sustainable choices. Layton Construction’s Summerhays says that, with capital construction and operating costs at all-time highs, hotel operators are seeking sustainable and cost-saving solutions. He and other AEC sources say that lighting and HVAC systems have been getting the most attention lately, along with building controls and electrochromic glass.
Wellness is now part of hoteliers’ sustainable equations. Adache says hotels are more likely to lean toward healthier finishes with low or no VOCs. And Caption by Hyatt now prohibits single-use plastics, has hydration stations on each floor, and uses materials with recycled content as well as materials that improve with age and application, says Marshall.
Related Stories
| Aug 11, 2010
Platinum Award: Monumentally Hip Hotel Conversion
At one time the tallest building west of the Mississippi, the Foshay Tower has stood proudly on the Minneapolis skyline since 1929. Built by Wilbur Foshay as a tribute to the Washington Monument, the 30-story obelisk served as an office building—and cultural icon—for more than 70 years before the Ryan Companies and co-developer RWB Holdings partnered with Starwood Hotels & Resor...
| Aug 11, 2010
Hilton President Hotel
Once an elegant and fashionably trendy locale, the Presidential Hotel played host to the 1928 Republican National Convention where Herbert Hoover was nominated for President, and acted as a hot spot for Kansas City Jazz in the '30s and '40s. The hotel was eventually abandoned in 1984, at which point it became a haven for vagabonds and pigeons, collecting animal waste and incurring significant s...
| Aug 11, 2010
CityCenter Takes Experience Design To New Heights
It's early June, in Las Vegas, which means it's very hot, and I am coming to the end of a hardhat tour of the $9.2 billion CityCenter development, a tour that began in the air-conditioned comfort of the project's immense sales center just off the famed Las Vegas Strip and ended on a rooftop overlooking the largest privately funded development in the U.
| Aug 11, 2010
The softer side of Sears
Built in 1928 as a shining Art Deco beacon for the upper Midwest, the Sears building in Minneapolis—with its 16-story central tower, department store, catalog center, and warehouse—served customers throughout the Twin Cities area for more than 65 years. But as nearby neighborhoods deteriorated and the catalog operation was shut down, by 1994 the once-grand structure was reduced to ...
| Aug 11, 2010
Great Solutions: Healthcare
11. Operating Room-Integrated MRI will Help Neurosurgeons Get it Right the First Time A major limitation of traditional brain cancer surgery is the lack of scanning capability in the operating room. Neurosurgeons do their best to visually identify and remove the cancerous tissue, but only an MRI scan will confirm if the operation was a complete success or not.
| Aug 11, 2010
Gold Award: Westin Book Cadillac Hotel & Condominiums Detroit, Mich.
“From eyesore to icon.” That's how Reconstruction Awards judge K. Nam Shiu so concisely described the restoration effort that turned the decimated Book Cadillac Hotel into a modern hotel and condo development. The tallest hotel in the world when it opened in 1924, the 32-story Renaissance Revival structure was revered as a jewel in the then-bustling Motor City.
| Aug 11, 2010
Silver Award: Palmer House Hilton Hotel & Shops Chicago, Ill.
Chicago's Palmer House Hilton holds the record for the longest continuously operated hotel in North America. It was originally built in 1871 by Potter Palmer, one of America's first millionaire developers. When it was rebuilt after the Great Chicago Fire it became the first hotel in the U.S. to put a telephone in every room.
| Aug 11, 2010
Gulf Coast Hotel's Stormy Road to Recovery
After his initial tour of the dilapidated 1850s-era Battle House Hotel, Ron Blount, construction manager with Retirement Systems of Alabama, said to his boss: “You need a priest more than you need a contractor.” Those words were more prescient to RSA's restoration of the historic Mobile landmark than he could have known at the time.
| Aug 11, 2010
Lifestyle Hotel Trends Around the World
When the Rocco Forte Collection opens the Verdura Golf & Spa Resort in Sicily in early 2009, the 200-room luxury property will be one of the world's newest lifestyle hotels. Lifestyle hotels cater to guests seeking a heightened travel experience, which they deliver by offering distinctive—some would say avant-garde, or even outrageous—architecture, room design, amenities, and en...